Mandarin-Speaking Customer Service Specialist - Bali, Indonesia

Join GSR Technology Limited as a Customer Service Specialist (Mandarin Speaker) in the vibrant heart of Bali! We are seeking passionate professionals to deliver exceptional, multilingual support to our global clientele. In this role, you will serve as the bridge between our international clients and our team, ensuring smooth communication and satisfaction. Based in the beautiful island of Bali, you'll be part of a dynamic environment that values innovation and customer-centricity.

As a Mandarin-Speaking Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support. You'll use tools like Zendesk, Salesforce, and Slack to manage customer interactions efficiently. With 2-3 years of experience in customer service, a strong command of Mandarin, and a passion for travel and hospitality, you'll thrive in this role.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in Mandarin to international clients.
• Handle customer inquiries and resolve issues promptly and professionally.
• Use customer relationship management (CRM) tools like Salesforce and Zendesk to track and manage customer interactions.
• Collaborate with the team to ensure consistent and high-quality support.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure all customer data is handled securely and confidentially.
• Maintain a positive and professional demeanor in all interactions.

🎓 Kualifikasi & Syarat

• 2-3 years of experience in customer service, preferably in a multilingual environment.
• Strong command of Mandarin (spoken and written).
• Familiarity with CRM tools like Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and conflict resolution skills.
• Knowledge of travel and hospitality industry is a plus.
• Bachelor's degree in a related field is preferred.

🛠️ Keahlian

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