Night Shift Customer Service Representative - Bali, Indonesia

Join yGen Innovations Inc. as a Night Shift Customer Service Representative in the vibrant heart of Bali! This is a unique opportunity to provide exceptional administrative support to our dynamic outside sales team while enjoying the tropical work-life balance Bali is known for. In this role, you'll be the first point of contact for our clients, ensuring their inquiries are handled promptly and professionally. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that thrives on innovation and customer satisfaction.

As a Night Shift Customer Service Representative, you'll handle incoming calls, emails, and chat requests, providing timely and accurate information to our clients. You'll also assist in managing our customer database, ensuring our records are up-to-date and easily accessible. This role offers a competitive salary of PHP 23000 - 27000 per month, along with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling incoming calls, emails, and chat requests during the night shift.
• Assist in managing our customer database, ensuring accurate and up-to-date records.
• Respond to client inquiries promptly and professionally, ensuring their needs are met.
• Assist in coordinating with the outside sales team to ensure smooth and efficient operations.
• Maintain a high level of confidentiality and professionalism in all interactions.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.
• Assist in managing our customer database, ensuring accurate and up-to-date records.
• Provide administrative support to the outside sales team, including scheduling and coordinating meetings, preparing reports, and managing office supplies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to work well under pressure and meet tight deadlines.
• Strong communication skills, both written and verbal.
• Proficiency in English, both spoken and written.
• Experience with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Suite, including Outlook, Excel, and Word.
• Enthusiasm for working in a tropical environment and a flexible attitude towards shift work.

🛠️ Keahlian

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