Digital Customer Experience and Loyalty Senior Specialist

Join Starbucks as a Digital Customer Experience and Loyalty Senior Specialist and play a pivotal role in shaping the future of customer engagement in Bali. In this dynamic position, you will lead the development and execution of digital strategies to enhance customer loyalty and satisfaction. As a part of the vibrant team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work closely with other specialists to create innovative solutions that leverage digital tools and platforms. This is your chance to make a significant impact on the customer experience landscape in Bali.

At Starbucks, we are committed to providing an exceptional customer experience. As a Digital Customer Experience and Loyalty Senior Specialist, you will be responsible for designing and implementing digital initiatives that drive customer engagement and loyalty. You will work with cutting-edge technologies such as CRM systems, analytics tools, and marketing automation platforms to create personalized and seamless customer journeys. This role offers a unique opportunity to work in a fast-paced environment and contribute to the growth of our digital customer experience strategies.

📋 Tanggung Jawab Pekerjaan

• Lead the development and execution of digital strategies to enhance customer loyalty and satisfaction.
• Design and implement digital initiatives that drive customer engagement and retention.
• Work with CRM systems, analytics tools, and marketing automation platforms to create personalized customer journeys.
• Collaborate with cross-functional teams to align digital strategies with business objectives.
• Monitor and analyze customer data to identify trends and opportunities for improvement.
• Develop and execute campaigns to promote customer loyalty and satisfaction.
• Stay updated with the latest digital trends and technologies to innovate customer experience strategies.
• Provide leadership and mentorship to junior team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5-7 years of experience in digital marketing, customer experience, or a related field.
• Proven experience in developing and executing digital strategies for customer engagement and loyalty.
• Strong understanding of CRM systems, analytics tools, and marketing automation platforms.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong analytical and problem-solving skills.
• Proficiency in English, both written and spoken.

🛠️ Keahlian

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